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Different products have different preparation times.

The preparation time for the Hair Topper Silk Base is 2 weeks, while the preparation time for other products is 1 week.

All of our products are handmade, and due to the more complex crochet technique used for the Hair Topper Silk Base, it requires more effort and time to produce. Therefore, good products require your patience.

We will make and ship the products as quickly as possible while ensuring quality.

In rare cases, if certain materials are temporarily unavailable or if a product does not meet our quality inspection standards, additional production time may be required. We appreciate your patience and understanding as we work to ensure every item meets our quality standards.

We have selected the fastest shipping company, and the shipping times are as follows:

U.S: 3–5 business days
Europe, Canada & Australia: 4–6 business days
Asia: 3–5 business days
Other countries: 5–8 business days

We ship Monday through Friday, excluding weekends and holidays. You will receive a confirmation email with the tracking link once your order ships. If you do not see your shipping confirmation email in your inbox after 1 business day, please check your junk, spam, or promotions folder. We cannot be held responsible for delays caused by the carrier.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, processing may be delayed by an additional 1–2 business days. We encourage all customers to carefully review their shipping and billing information before checkout to avoid possible delays.

Your package may require a signature upon delivery. Most packages will be delivered to the address provided and may require a signature. If you are not at home to sign for it, you may contact the carrier to arrange for your package to be held at your local post office or rescheduled for delivery.

International Taxes, Duties and Customs

Orders may incur import taxes and fees, which are not included in the purchase price on our website. This situation is rare, and even if there is a fee, it is usually very small, so please do not worry.

Customs may contact you to request identity or clearance information. Please cooperate with them so that your package can be delivered as quickly as possible.

Customs may also occasionally hold orders for review, which can result in unexpected charges or delivery delays. Any such delays and/or charges are beyond our control. Unfortunately, customs processing times can vary widely, and we are unable to speed up this process.