FREQUENTLY ASKED QUESTIONS

INFO
What is Shining Hair Global and what this brand can do

Shining Hair Global was born from a simple vision: to offer real human hair extensions and hair toppers that are both high quality and fairly priced. We saw many brands charging too much for products that just weren't good enough. We knew we could do better.

Our founder started Shining Hair Global to make a difference. We promised to be a brand that values honesty and quality above all. We source our hair ethically and carefully. We have our own factory and every one of our products is handmade. We believe in beauty with a conscience. Every strand of hair we sell has been obtained in a way that's fair and right.

At Shining Hair Global, we're all about keeping things real. We're here to give you great products that you can trust, at prices that make sense. It's not just about hair; it's about giving you the beauty and confidence you deserve.

Are your products made from 100% real human hair?

Absolutely, all our products are made with 100% real human hair. We are committed to using the high quality hair to ensure a natural and genuine look.

What's the difference between synthetic and human hair products?

Synthetic hair is made from artificial fibers and requires less maintenance but looks less natural, while human hair is real, looks more natural, and can be styled and treated like natural hair, such as can be styled with heat tools.

Do you offer custom services?

Yes, our factory has a dedicated team of professionals who are ready to assist you in achieving your desired hairstyle. Whether it's a haircut, coloring, or styling, we're here to support you.

How can I reach your customer service team?

You can contact our customer service team via email at service@shininghairglobal.com or reach us on WhatsApp at +1 424-496-0885. We're here to assist you during our business hours.

Where do your products come from?

We have factories in China, and the products are all produced in China and then sent to you by express delivery.

Hair Topper Products
How to choose the right size for hair topper?
What's the difference between Silk Base Hair Topper and Mona Hair Topper?

Silk Base Hair Topper uses a simulated scalp design. The feature of this product is that it looks as real as a human scalp. Suitable for people with thinner hair. Mona Hair Topper uses Swiss base design. This product is characterized by being ultra-thin and breathable. It is suitable for people with wide hair slits and slightly thinning hair.

How to choose length?
How long do Shining Hair Global hair topper last?

With proper care, our hair topper will last 1-3 years.

Hair extensions product
What is the difference between Seamless and Classic Clip In Hair Extensions?

Both the Classic and Seamless clip-in extensions are sold in a full set of 7 wefts. There are 2 main differences between the Seamless and the Classic Extensions. The most noticeable difference is how the hair is held together at the top of the track. Seamless clip-in extensions are made with a thin silicone-based weft that lays flat against your head. The Classic extensions use a method where the hair is folded over and sewn securely into a track. The second difference is the weight of the hair. Seamless extensions have slightly less hair per pack (and therefore per individual track) than the Classic clip-in extensions. This makes it easier to conceal the Seamless clip-ins for those with fine or thin hair.

Will clip in hair extensions damage my hair?

No damage will occur, unlike traditional salon extensions. We advise against teasing your hair before applying clip-in hair extensions. Our extensions can be applied to your hair without any teasing. It may not be ideal, but let's face it, it's ALWAYS better for your own hair if the extensions are pulled on, so that they "slide" out of position, instead of putting any tension or ripping out your own hair. During daily wear, if a track slightly slides out of position while wearing it, reach into your hair, unclip it, and readjust the clip back into position. This is completely normal and is actually one of the benefits that make clip-in hair extensions the safest and healthiest option. In addition, clip-in hair extensions should never be worn when sleeping, or bathing. Always remove hair extensions if they start to feel too heavy, irritating, or uncomfortable. Clip-in hair extensions are not meant to be worn 24 hours a day.  Clip-in Hair Extensions can be reapplied and styled daily without causing any damage. Proper wear is important to the health of your hair. Wearing them clipped in too tightly can put pressure on your scalp. To fix this, unfasten the clip and lower the location where you are clipping them and try grasping more hair in the clip. The clip should only be attached to your hair and not pulling on your scalp. If you are experiencing any hair loss, damage, pain, or discomfort to your own hair or scalp, discontinue use and consult a physician.

Will Shining Hair Extensions stay in my hair, without slipping out?

Our extensions will not slide out on their own, even with fine hair. Shining Hair Global uses the best quality clips to ensure they stay securely fastened for maximum comfort & safety. Clips play an important role in the comfort, durability, and safety of clip-in hair extensions. It's important to understand these clips are designed to gently slide out only if major pressure or a very strong pull on the extensions occurs, to help prevent damage to your own hair and scalp. TIP: If you would like added support on occasion, you can gently tease the hair just at the base where you plan to attach the clip. For even more hold, lightly spray the teased section with hairspray and let it dry, before attaching the clip. But we don't recommend this method for daily wear.

I Have Curly Hair, Which Extensions should I use?

Who said curly girls can’t wear extensions?? All you need to do is curl them to mimic your hair's natural texture. Because our hair extensions are made from 100% Remy hair, it has a natural wave texture to the hair. We choose this Remy hair for hair extensions because of its natural texture and its ability to hold curls really well. If you have curly hair, this is a great option for you because maybe you just have a light wave similar to the hair extensions' natural texture, or it can be easily styled to match your natural curl without fear of not blending in.

Similar to naturally styling curly hair, you can scrunch the extensions and diffuse the ends of the hair to give it even more of a curly texture. Once you have applied some hair gel to the hair extensions and scrunched them, you can either let the hair air dry overnight or diffuse them. You’ll want to kind of cup the hair so that it scrunches up inside of the bowl of the diffuser and let the hair dry holding it in place, try not to move the dryer around so much which can create frizz. Once the hair is fully dry, you can scrunch any crunch left from the hair gel and clip them in.

If your hair is curlier than the hair extensions’ natural texture, all you’ll need are a few curling irons that match the texture of your hair. You can even alternate between sizes because a lot of times your curly hair naturally has different textures. Maybe it's different on the top than it is underneath.

What is a Clip In Volumizer Hair Extenion?

Love HALO CLIP IN HAIR EXTENSIONS? We have something even better! It's called the Clip In Volumizer Hair Extensions and it's similar to a Halo hair extension design but without the obvious, annoying, and unnecessary string! Get heavenly hair in just seconds with Shining Hair Global Extensions Clip In Volumizer. Our improvement on a Halo Clip In Extensions is simply, a clip-on hair extension that attaches to the back of your head and blends with your own natural hair instantly for ultimate volume. Best suited for medium to long hair. It’s the perfect fast, one-and-done hair extensions solution for easy application. It can be worn alone or as the perfect addition to add more volume to your existing shining Hair set. Try it out and see why our customers prefer the Clip In Volumizer over halo hair extensions any day!

Shipping
Where can you ship to?

We ship worldwide with free shipping.

How long will it take for me to receive my order?

Generally, you will receive it about 2 weeks after placing the order. Since all products are purely handmade, we ask for your patience while pursuing quality.Thank you for your understanding and support

How do I track my order?

Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor the progress of your shipment.

What should I do if I need to receive my order urgently?

For urgent delivery or expedited shipping, please reach out to our customer service team. We will strive to meet your needs and offer appropriate solutions.

What should I do if the package I received is damaged or incorrect?

If your order arrives damaged or incorrect, please contact our customer service team immediately. We will address the issue and ensure your satisfaction.

Refund
What is your return and exchange policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you are not satisfied with your purchase or if there are any issues with the product, you can request a return within this timeframe.

How do I initiate a return?

To initiate a return, please contact our customer service team via email at service@shininghairglobal.com. Provide details about the reason for your return, and we will guide you through the process.

What products can be returned?

Items that are unused, in their original condition, and in their original packaging are eligible for a return and refund.

What products cannot be returned?

Due to the personalized nature of customized products, they are typically non-returnable unless there is an issue with the quality or if they do not meet the specifications discussed during the customization process. We will work with you to find a suitable solution in such cases.