Free Shipping Worldwide
Thank you for shopping with Shining Hair Global. All of our products are handmade, so the total delivery time includes both preparation time and shipping time.
Estimated Total Delivery Time
- Silk Base Hair Toppers: about 2–3 weeks after ordering.
- Custom Order: about 3-4 weeks after ordering.
- Other products: about 1–2 weeks after ordering.
Preparation Time
Different products require different preparation times.
Silk Base Hair Toppers: usually up to 2 weeks to prepare.
Custom Order: usually up to 2-3 weeks to prepare.
Other products: usually up to 1 week to prepare.
Every item is handmade and checked carefully before shipping. In rare cases, if materials are temporarily unavailable or an item does not pass our quality inspection, extra preparation time may be needed. We will always do our best to make and ship your order as quickly as possible while maintaining product quality.
Shipping Time After Dispatch
United States: 5–7 business days
Europe, Canada & Australia: 5–8 business days
Asia: 3–5 business days
Other countries: 6–10 business days
You will receive a confirmation email with a tracking link once your order ships. We ship Monday through Friday, excluding weekends and holidays.
Please note that carrier delays, customs processing, holidays, or incorrect shipping information may affect the final delivery date.
We ship Monday through Friday, excluding weekends and holidays. You will receive a confirmation email with the tracking link once your order ships. If you do not see your shipping confirmation email in your inbox after 1 business day, please check your junk, spam, or promotions folder. We cannot be held responsible for delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, processing may be delayed by an additional 1–2 business days. We encourage all customers to carefully review their shipping and billing information before checkout to avoid possible delays.
Your package may require a signature upon delivery. Most packages will be delivered to the address provided and may require a signature. If you are not at home to sign for it, you may contact the carrier to arrange for your package to be held at your local post office or rescheduled for delivery.
International Taxes, Duties and Customs
Orders to EU countries may incur import taxes and fees, which are not included in the purchase price on our website. This situation is rare, and even if there is a fee, it is usually very small, so please do not worry.
Customs may contact you to request identity or clearance information. Please cooperate with them so that your package can be delivered as quickly as possible.
Customs may also occasionally hold orders for review, which can result in unexpected charges or delivery delays. Any such delays and/or charges are beyond our control. Unfortunately, customs processing times can vary widely, and we are unable to speed up this process.